Division: System of Care
Job reports to: System of Care Program Manager
Salary: $31.83 – $38.25
Summary
Under the direction of the Program Manager, System of Care, responsible for Homelessness Programs, the By-Name List Coordinator is responsible for the collection, organization and maintenance of client and system-level data required for the on-going implementation of the Coordinated Access System and By-Name List. The By-Name List Coordinator will act as the first point of contact for clients/persons entering into the Coordinated Access System and will be responsible for ensuring the Homeless Individuals and Families Information System (HIFIS) is managed in accordance with CDSSAB policies and processes.
The CDSSAB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.
Key Responsibilities of Position
- Collection, maintenance and monitoring of relevant client and system-level data
- Receive and process referrals from community partners within the Cochrane District
- Complete intake forms with clients and families throughout the district, in person, or over the phone on a daily basis
- Request and track weekly updates from community partners
- Follow up with service providers and community partners as required
- Maintain HIFIS and BNL data entry spreadsheet daily
- Monitor BNL email
- Be a Homeless Individual and Families Information System (HIFIS) super user in accordance with CDSSAB policies
- Assist in the training for various Coordinated Access System processes for new and existing users
- Assist with updating and maintenance of resources, policies, procedures, and the website.
- Provide clerical support as required
- Coordinates community outreach, maintains information from community partners on community outreach
- Receive and process requests for benefits
- Maintain Housing Resource Inventory List
- Potential to liaise with community partners and government agencies if required
- Performs other duties as assigned
Core Competencies
- Client Focus: Build and maintain customer satisfaction with the services offered, provide excellent service to internal and external clients, respond to changing needs of clients
- Accountability and dependability: take personal responsibility for the quality and timeliness of work, and achieve results with little oversight
- Communication: Listen to clients and communicate in an effective manner
- Flexibility: Adapt and work with a variety of situations and individuals. Openness to different and new ways of doing things
- Interviewing Others: Ask questions in ways that enhance the clarity, quality and reliability of information
- Teamwork: working together to achieve specific goals
- Decision Making Judgment: Applies to special request from clients
- Creative and Innovative: Always discussing and exploring new ideas to provide quality client service, and continuously improve the operations.
Core Values
Accountability, compassion, empathy, creativity, interpersonal skills, attention to detail, teamwork, time management, communication skills, flexible, intuitive
Job Requirements
- Excellent writing, communication and customer service skills
- Demonstrated ability in word processing, spreadsheet software and web-based databases
- Resourceful using the internet to conduct research
- General knowledge of privacy laws and an understanding on the need to maintain client confidentiality
- Knowledge in interactions and interviewing with people experiencing homelessness
- Comfortable liaising with community partners
- Comfortable delivering presentations or training seminars
- Working knowledge of the full range of programs and services delivered by the CDSSAB including; Ontario Works, Child Care, Social Housing and EMS
- Knowledge of Social Assistance and Housing technology or software
Education & Experience
- A minimum of a diploma or degree in Social Work or related field
- Business Administration experience is an asset
- Demonstrated knowledge of spreadsheet software
- Experience/Knowledge of homelessness environment an asset
- High level of proficiency in the use of computers, Microsoft Office Suite, including Word, Excel and Outlook.
Conditions of Employment
- Satisfactory Criminal Records Check
- A valid driver’s license, and reliable vehicle
- Ability to travel regularly
- Bilingualism in accordance with the French Language Services policy
- Satisfactory Criminal Record Check
- COVID – 19 Vaccination is required
- Out of office work is required
The Cochrane District Social Service Administration Board is committed to equity in its policies, practices, and programs. The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.
CDSSAB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.
AN EQUAL OPPORTUNITY EMPLOYER