Division: Ontario Works
Job Reports to: Lead Manager, Ontario Works and Client Care
Salary: $23.80 – $28.19
SUMMARY
Under the general direction of the Ontario Works Program Manager, in accordance with CDSB policies and procedures and CDSB Vision and Values.
The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees.
KEY RESPONSIBILITIES OF POSITION
- Answers and directs incoming telephone calls and office visits
- Responds to inquiries and receives information from clients and the public
- Responsible for daily incoming & outgoing courier packages
- Ensures all visitors sign-in upon arrival and provide a visitor tag
- Distributes client cheques and correspondence
- Completes correspondence and appointment bookings
- Processes and distributes forms and application documents
- Participates as a member of the team
- Other duties as required
CORE COMPETENCIES
- Communication: Listens to others and communicates in an effective manner
- Self-Management: The ability to manage time, priorities and resources required to achieve goals
- Stress Tolerance: Maintains composure in highly stressful or adverse situations
- Speaking: Conveys ideas and facts orally, using appropriate language
- Reading and Comprehension: Grasps the meaning of written information and applies it to work situations
- Planning and Organizing: Defining tasks and milestones to achieve objectives while ensuring the optimal use of resources to achieve such objectives
- Customer Focus: Builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
CORE VALUES
- Respect, communication, organization, professionalism, client-focused, empathy, confidentiality, accountability
JOB REQUIREMENTS
- Excellent writing, communication and customer service skills
- Experience in reception duties
- Demonstrated ability in word processing and spreadsheet software, Social Assistance technology
- General knowledge of office procedures (copying, filing, telephone procedures, etc.)
- Working knowledge of the full range of programs & services delivered by the CDSB including; Ontario Works, Child Care and Social Housing, EMS, Finance, IT
EDUCATION & EXPERIENCE
- Diploma in office administration OR a combination of education/experience acceptable to the employer
- Relevant experience in the field of social services
CONDITIONS OF EMPLOYMENT
- Satisfactory criminal records check
- Use of a vehicle may be required
- Travel may be required
- May be required to work irregular hours
- Must maintain confidentiality
- Bilingualism in accordance with the French Language Services policy
WHAT WE OFFER
- Employer matched pension plan (OMERS)
- Employer sponsored group health benefits (including optical, dental, drug, and extended health benefits) for full-time employees
- Employee and Family Assistance plan, available to spouses and dependents
- Continuing education and professional development
- Flexible and compressed work week options are available
An Equal Opportunity Employer
The CDSB operates in accordance with the French Language Services policy.
CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The Cochrane District Services Board is committed to equity in its policies, practices, and programs.
The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.
Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy