Ontario Works Supervisor

Job Reports to: Lead Manager, Ontario Works and Client Success
Salary: $40.11 – $50.14
Status: Temporary (12 Months)

Summary 

Reporting to the Lead Manager (or designate), you will supervise a team administering the income and person-centered support aspects of the Ontario Works programs, ensuring clients receive high-quality service and support for stabilization through to employment. Your role involves supervising staff, training, coaching and mentorship holding team members accountable to meet targets, and divisional outcomes.   You will use your expertise to solve problems, improve programs, and ensure client and team service standards are met or exceeded.

The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees. This includes people experiencing homelessness or newly housed.

Key Responsibilities of Position 

• Supervise a team of employees who are responsible for the administration of both income and person-centered support aspects of the Ontario Works programs, focused on client voice and care, for stabilization through to employment
• Overall staff supervision and retention including coaching, training, development, mentorship, etc. of designated staff within the area
• Provides training and advisory support
• Evaluates and monitors staff performance and achievement of objectives, targets and divisional goals
• Completes and maintains statistical reports, data tracking and documentation to support decisions and best practices
• Interprets and evaluates information to support improvements to existing programs or to develop new approaches or processes
• Ensures quality work delivery and that service standards are exceeded or met
• Uses considerable judgement to problem-solve and arrive at recommendations or conclusions

Core Competencies 

• Emotional Intelligence: Effectively recognizes, understands, and manages their own emotions and those of others, fostering a positive and productive work environment
• Relationship Management: Demonstrate exceptional relationship management skills by fostering strong, collaborative partnerships with team members, stakeholders, and clients to achieve organizational goals and drive success
• Client Person-Centered Care Focus: Motivates and inspires clients, builds and maintains customer satisfaction using products and services offered by the organization; provides excellent service to internal and external customers.
• Providing Consultation: Partners with clients to identify and resolve complex or sensitive issues
• Adaptability: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
• Organization: Defining tasks and milestones to achieve objectives. (remove – mention this about under relationship management)
• Accountability and dependability: take personal responsibility for the quality and timeliness of work, and achieve results with little oversight
• Creative and Innovative: Always discussing new ideas to provide quality client service

Core Values 

• Respect, person-centered approach to client care, communication, professionalism, teamwork, attention to detail, empathy, integrity, accountability, innovation, collaboration, confidentiality

Job Requirements 

• Demonstrated ability to lead a team including coaching, development, mentorship, etc. of designated staff within the area
• Demonstrated ability to evaluate and monitor staff performance of achievement of objectives, including audit of work of the team
• Advanced knowledge of income assistance programs, person-centered approaches to client care and collaboration with Employment Ontario programs and district services
• Extensive knowledge of applicable legislative requirements and program controls
• Well-developed communication skills both verbal and written
• Effective time management skills and the ability to work within a fast-paced environment
• Knowledge and application of MS Office (Word, Excel, and PowerPoint), Outlook, and other web-based databases.
• Excellent written, communication and customer service skills

Education & Experience 

• Post-secondary education in Business, Social Services or a related discipline combined with minimum of five years’ experience in the social services field

Conditions of Employment

• Satisfactory Criminal Records Check
• Use of a vehicle may be required
• Travel may be required
• May be required to work irregular hours
• Must maintain confidentiality
• Bilingualism is an asset.

An Equal Opportunity Employer

The CDSB operates in accordance with the French Language Services policy.

CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The Cochrane District Services Board is committed to equity in its policies, practices, and programs.

The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy