Division: System of Care
Job Reports to: System of Care Program Manager
Salary Range: $29.66 – $35.54
Summary
Under the direction of the Program Manager, responsible for the Cochrane District System of Care, the By-Name-List Care Navigator is responsible for providing intensive social support services to the individuals and families from the By-Name List who are experiencing homelessness or have transitioned to housing. A strong focus on respecting the individual’s dignity, needs and preferences, and is respectful of all who receive and deliver services in the community. The CDSSAB vision is to further develop a service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees. This includes people experiencing homelessness or newly housed.
Key Responsibilities of Position
- Building meaningful and respectful relationships through active engagement
- Supporting and providing services to individuals experiencing homelessness
- Providing comprehensive and intensive ongoing support to individuals and families who are experiencing homelessness and who have accepted housing (i.e., providing daily supports, attending appointments, helping build life skills, navigating and accessing resources, etc.)
- Engaging in meaningful collaboration with other service providers in supporting individuals
- Coordinating supports for the individual from other community organizations and systems (e.g. health care, senior services, cultural services, settlement services, etc.)
- Supporting the individual in identifying their needs, preferences and goals
- Advocating with and on behalf of individuals to access resources and services
- Following a Housing First approach
- Assisting the individual in navigating various systems, services and supports
- Assisting the individual in navigating landlord tenant relationship
- Following up with service providers and community partners as required
- Attending Care Conferencing meetings weekly
- Receiving and processing requests for benefit
- Completing required documentation and maintaining case management records and statistical data in the Homeless Individuals and Families Information System (HIFIS)
- Performing other duties as assigned
Education & Qualifications
- University degree in Social Sciences or related field or a two-year College Diploma in Social Sciences with related experience, or a combination of education/experience acceptable to the employer.
- Experience/knowledge of homelessness environment an asset
- Knowledge of the Housing First Approach and application of Intensive Case Management
- Strong relationship building skills
- Excellent writing, communication, and customer service skills
- Demonstrate ability in word processing, spreadsheet software, and web-based databases
- Resourceful using the internet to conduct research
- General knowledge of privacy laws and an understanding on the need to maintain client confidentiality
- Knowledge of interactions with people experiencing homelessness
- Comfortable collaborating with community partners
- A valid driver’s license and reliable vehicle
- Working knowledge of the full range of programs and services delivered by the CDSSAB including; Ontario Works, Child Care, Social Housing, and Paramedic Services
- Knowledge of Social Assistance and Housing technology or software
The Cochrane District Social Service Administration Board is committed to equity in its policies, practices, and programs. The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply.
In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered is collected pursuant to the Municipal Act S.O. 2001, as amended, and will be used for the sole purpose of selecting a candidate.
AN EQUAL OPPORTUNITY EMPLOYER