Division: Ontario Works
Job Reports to: Ontario Works Program Manager
Salary: $29.66 – $35.54
Summary
Under the direction of the Program Manager, Ontario Works (and Housing), the Case Manager will provide effective client-centered case management focused on assessing and meeting client needs in a respectful, inclusive, and supportive manner, through to stability and/or employment.
Key Responsibilities of Position
- Provide person-centric case management, identifying & assessing needs, and sources of income. Co-create goals, pathways to employment and stability, adapting plans as needed to overcome barriers as required.
- Engage clients and support application completion, assessing and determining funding eligibility under CDSSAB and other programs, policies, and the Ontario Works Act.
- Negotiate and monitor Participant Agreement and Outcome Plans.
- Research, and share information related to labour market conditions, educational opportunities, job-specific skill training in the community, and employer needs / opportunities.
- Facilitate, as required, a variety of life skill development, work and job readiness workshops and employment counselling.
- Promote/support/monitor employment activities such as skills training, educational opportunities, community placements, employment placements, and enhanced employment to the community.
- Support effective communication strategies inside and outside of the organization, track data, monitor and report progress as required.
- Make referrals, collaborate with other service providers while maintaining focus on client success; following up and providing support as required.
- Review and audit cases and files, monitor eligibility and ensure appropriate updated documentation is on file.
- Liaise, communicate, and collaborate with other teams, departments, businesses and organizations as required.
- Monitor situations of non-compliance, inspiring, coaching, and motivating clients to co-create new/ revised pathways to employment as needed.
- Other related duties as assigned.
Core Competencies
- Emotional Intelligence: Practiced and continuously evolving through self-awareness, self-management, social awareness, and relationship management.
- Empathy: Values knowledge of those with lived experience and empathizes with the non-linear path to overcome systemic barriers
- Learner: Listens to understand, practices reflexivity, seeks to learn and grow continuously
- Decision Making & Judgement: Makes timely, informed decisions that considering the facts, goals, constraints, and risks.
- Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks.
- Analysis & Reasoning: Identifies key facts in a range of data. Notices when data appears wrong or incomplete, or in need of verification. Distinguishes information that is not pertinent to a decision or solution.
- Relationship Building: Builds a constructive working relationship with partners, peers & clients, characterized by acceptance, cooperation and mutual respect.
- Coaching & Mentoring: Enables others to grow and succeed through feedback, instruction, and encouragement.
- Customer focus: Builds and maintains excellent client satisfaction to internal and external customers with the supports and services offered by the organization.
- Communication: Listens to clients, values their voice in the co-creation of their pathways to employment. Values peers and communicates in an effective manner.
- Consultation: Consults and collaborates with various CDSSAB teams and partners. Provides consultation to clients, working to identify and resolve complex and sensitive issues.
Core Values
- Emotional Intelligence
- Communication
- Teamwork
- Adaptability and flexibility
- Judgement
- Professionalism
- Decision-making
- Time Management
- Attention to detail
- Empathy
- Client focused
Job Requirements
- Value client voice in pathway planning.
- In-depth knowledge of ethics and strength of character required to voice dissidence when necessary.
- Knowledge of the Ontario Works Act/Regulations/Directives, the Ontario Disability Support Plan Act and related Federal, Provincial and District programs
- Ability to work collaboratively and effectively within the program, across disciplines and with external stakeholders.
- Familiarity and knowledge of community resources within the District of Cochrane
- Good working knowledge of the full range of programs & services delivered by the CDSSAB including Ontario Works, System of Care, Employment Ontario, Child Care and Social Housing
- Proficiency in word processing programs and Social Assistance technology
- Strong cultural competencies, interpersonal and communication skills
Education & Experience
- University degree in Social Sciences OR a two-year College Diploma in Social Sciences with related work experience OR a combination of education/experience acceptable to the employer
- Two years of experience in social services, preferably in the delivery of income maintenance and employment programs
Conditions of Employment
- Satisfactory Criminal Records Check
- Use of a vehicle may be required.
- Maintain a valid driver’s license.
- Travel may be required.
- May be required to work irregular hours.
- Out of office work required.
- Must maintain confidentiality.
- Bilingualism is an asset.
- Full COVID-19 Vaccination
The Cochrane District Services Board is committed to equity in its policies, practices, and programs. The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply. CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.
AN EQUAL OPPORTUNITY EMPLOYER